KortanaFX Contact Information
At KortanaFX, we prioritize clear and efficient communication with our traders. This page provides comprehensive information about our contact options, support channels, and physical office location to ensure you can reach us whenever you need assistance.
Email Support
For non-urgent inquiries or detailed questions:
- Email address: [email protected]
- 24/7 availability for message submission
- Response time: Within 24 business hours
When to use email support:
- Complex account queries
- Documentation submission
- Detailed trading inquiries
Live Chat Support
Our primary method of real-time support is through our live chat system:
- Availability: 9 am to 6 pm EST, daily
- Access: Click the chat icon at the bottom right of your screen
- After-hours: Leave a message for email follow-up
Live chat benefits:
- Instant connection with support agents
- Quick resolution of common queries
- Real-time assistance with account issues
Physical Office Address
Our main office is located in Dubai:
Suite #903, Al Serkal 2
Port Saeed, Deira
Dubai, U.A.E.
Office hours: 9 am to 6 pm GST, Sunday to Thursday
Phone Support
For traders who prefer voice communication:
- Support line: +1 (555) 123-4567
- Hours: 9 am to 5 pm EST, Monday to Friday
- International callers: Dial your country’s exit code first
Phone support is ideal for:
- Urgent account issues
- Detailed explanations of trading conditions
- Immediate assistance during trading hours
Support Ticket System
For structured problem-solving and issue tracking:
- Log in to your KortanaFX account
- Navigate to the “Support” section
- Click “Create New Ticket”
- Fill in the required information
- Submit and await a response
Benefits of the ticket system:
- Organized tracking of your issues
- Ability to attach relevant documents
- Seamless communication with support team
Social Media Channels
Follow us for updates and alternative contact methods:
- Twitter: @KortanaFX
- Facebook: facebook.com/KortanaFX
- LinkedIn: linkedin.com/company/kortanafx
- Instagram: @kortanafx_official
Use social media for:
- General inquiries
- Staying updated on company news
- Participating in trader discussions
FAQ Section
Before contacting support, check our comprehensive FAQ:
- Topics covered: Account setup, trading conditions, withdrawals
- Searchable database of common questions and answers
Using the FAQ can:
- Provide immediate answers to common questions
- Reduce wait times for support
- Offer detailed explanations of KortanaFX policies
User Reviews
- “The live chat support at KortanaFX is incredibly responsive. I got my account issue resolved in minutes during trading hours.” – Mark T.
- “I appreciate the multi-lingual support offered by KortanaFX. Being able to communicate in Arabic made the process much smoother for me.” – Fatima S.
- “The ticket system is well-organized. I could easily track the progress of my inquiry and received timely updates throughout the resolution process.” – Alex R.
Common Issues and Solutions
- Issue: Unable to access live chat during support hours
Solution: Clear your browser cache or try a different browser. If the issue persists, use the alternative contact methods like email or phone support. Our team can also assist in troubleshooting any technical issues preventing chat access. - Issue: Long wait times for email responses
Solution: Check your spam folder for our response. Use a clear subject line and include your account number for faster processing. For urgent matters, consider using live chat or phone support during business hours for quicker resolution. - Issue: Difficulty reaching phone support from international locations
Solution: Ensure you’re using the correct country exit code before dialing our number. Alternatively, request a callback through our website or use the live chat feature to arrange a call at a convenient time, considering time zone differences.
Preguntas Frecuentes
Before contacting support, please have your account number, full name, and a brief description of your issue ready. For technical problems, note your platform version and any error messages you’ve encountered. This information helps our support team assist you more efficiently.
To expedite your query, use the appropriate contact channel for your issue type. For example, use live chat for quick questions, email for detailed inquiries, and phone support for urgent matters. Always provide clear, concise information and any relevant screenshots or documentation upfront.
If you feel your issue hasn’t been adequately resolved, you can request an escalation to a senior support representative. Provide your ticket number or previous communication details and explain why you’re seeking further assistance. We’re committed to ensuring all trader concerns are addressed to their satisfaction.
